Terms of Service

The agreement

These terms are between you (or the organisation you represent) and Prompt Gateway, Inc. By creating an account or using the service, you accept them.

What the service does

The service comprises Prompt Gateway (enhancement), delivered as a Chrome browser extension, and Prompt Guard (redaction, encryption, and content moderation), provided through sales.

Prompt Gateway engineers prompts. It does not answer the underlying question and does not read the page you are on. Prompt Guard protects data and does not alter the meaning of your prompt.

The 14-day trial

The trial gives full access for 14 days, requires no credit card, and does not convert automatically. Nothing is charged unless you choose a plan and provide billing details. You may cancel at any time from your account, in one action, with no further charge.

Plans, billing, and refunds

Paid plans are billed in advance, monthly or annually, through Stripe. Annual plans are billed as a single yearly amount; the price shown on the pricing page and the yearly total stated beside it are the amounts Stripe will charge. Per-seat plans are billed on the number of seats provisioned.

Annual subscriptions may be cancelled at any time and will not renew; we do not pro-rate refunds for the unused portion of a paid term except where required by law.

Enterprise provisioning

The Enterprise plan supports SSO / SAML and SCIM provisioning, centrally administered policy, and custom data residency. Enterprise terms, including data residency and contracting, are agreed separately and take precedence over these terms where they conflict.

Acceptable use

You agree not to use the service to:

• break the law, or help anyone else do so
• submit another person’s data that you have no right to submit
• attempt to circumvent rate limits, abuse controls, or content moderation
• resell or white-label the service except under a plan that expressly permits it

We do not train on your content

Your prompts, audio, transcripts, and generated prompts are never used to train any model, ours or a provider’s. They are not retained after the request that produced them completes.

Availability and support

Response times described on our support and pricing pages are targets, not contractual service levels. A contractual SLA is available on the Enterprise plan and is set out in the order form, not here.

Where a safety or privacy service is unavailable, the request fails closed and you are told so plainly. We will not return a content verdict we did not actually compute.

Liability

To the extent permitted by law, our aggregate liability under these terms is limited to the fees you paid in the twelve months preceding the claim. Nothing in these terms limits liability that cannot lawfully be limited.